Social Media Training Resources

Each topic below references a training post used for ShowingTime’s social media campaigns. You will see the topic and the content that will be used for your post. Simply click the social media icons on the post, which will enable you to quickly share a post.

How can a listing agent add an assistant’s contact information so they can receive appointment notifications?

There are different ways to make sure your assistant receives showing notifications on your listings. Depending on whether you want them to confirm showings or receive the FYIs only for when the appointments are requested or confirmed, you can add them as a co-listing agent or a listing contact.

Updating showing instructions

Quick tip: Up-to-date showing instructions help agents schedule showings on your listings, removing unnecessary confusion over who to contact and what to expect. Review your instructions regularly to make sure access details and the homeowners’ contact information is current.

Did you know that, as a listing agent, you can see all the steps taken to confirm an appointment on your listing?

You can check the exact time each listing contact has been called, emailed or texted, and who confirmed or cancelled the appointment. If a showing was rescheduled, the Appointment History Log will preserve the details that accompanied the request.

FAQ: Why do all my showings and feedback notification emails come from the same agent?

Our showing and feedback notifications are sent from one of three email addresses: callcenter@showingtime.com, showings@showingtime.com, or accallcenter@showingtime.com. When an agent sees ShowingTime messages coming from the one agent, it's typically the result of one of these emails being saved as a specific agent contact in their email account. Every time ShowingTime sends an email, it makes the agent's email client show all emails as being from that contact. Note that if you reply to the email, it will go directly to the agent, not to ShowingTime. The fix is easy: Check your contacts/address book for that agent and remove our email address (noted above) from the contact information. This will fix the problem.