Questions regarding your transition from CSS? Call 800-270-1002 or email css@showingtime.com

ShowingTime and CSS

Centralized Showing Service Joins ShowingTime

A Win for Our Clients

Now that your service has been upgraded to ShowingTime, we’ll be completing the transition by bringing you on to our billing system. As a result of this move, there are a few changes to your bill that we’d like you to be aware of.

Effective March 1, former CSS users who have transitioned to ShowingTime will be seeing a few changes to their bill.

New Look

In March, former CSS users will begin receiving a ShowingTime invoice. Though the layout and branding will be different, all the same information you’re used to seeing on your CSS invoice will be present on your ShowingTime invoice.

New Billable Listing Criteria

A listing will be considered billable when a listing is set to “Yes” for the setting, “Allow Appt. Center to Take Appts?” within the listing worksheet page in ShowingTime. This setting is the first question asked on the instruction entry page.

The default setting is “Yes” to ensure all of your new listings will be handled by the ShowingTime Appointment Center. You can select “No” if you don’t want to use the service for a particular listing, which will ensure that you aren’t billed for that listing.

Questions? See our FAQ below.

Billing FAQs

When will billable listing criteria change?

The new billable listing criteria for former CSS clients will go into effect on March 1, 2020.

What are my payment options?

Online: Former CSS clients who paid for their service electronically can manage their bill at billing.showingtime.com.

By Mail: Former CSS clients who paid for their service by mail will receive a ShowingTime invoice by mail. We highly encourage users to choose paperless billing, a convenient and environmentally friendly option! To go paperless, email billing@showingtime.com with the message, “I want to switch to online billing.”

How can I switch to paperless billing?

Receiving your invoice electronically is easy! Simply email billing@showingtime.com with the message, “I want to switch to online billing.” Please note that once you opt-in to paperless billing, you cannot switch back to receiving printed invoices.

Who should I contact if I have a question about my service?

For technical support, please visit showingtime.com/support/.

Will existing ShowingTime users be affected by these changes?

No. These changes will only affect former CSS clients who transitioned to ShowingTime following our September 2019 merger.

Who should I contact if I have a question about my bill?

The ShowingTime billing department can assist you with any questions you may have. Email billing@showingtime.com or call 312.568.8000 to speak with a team member.

How can I change my contact information / company name / other billing details?

You may update your billing information at any time by visiting billing.showingtime.com.

Not a client yet?

To take advantage of ShowingTime’s showing and feedback management solutions, click below or call 800-347-8001.

To say we’re excited would be an understatement.

With CSS joining ShowingTime it means agents, teams, brokers, offices, associations and MLSs will have access to the most powerful showing management and market stats technologies and expert resources available in the residential real estate industry today. The result? An even more seamless experience for real estate professionals across the U.S. and Canada, as well as for their buyers and sellers.