Here’s what’s interesting: I almost never call to place the order.
Both are on demand. Calling is on demand, too, but it seems more and more of us are using self-directed apps or websites.
When and why did our approach change?
Doing Things Online Is So Easy
We’re all becoming better and better at doing things ourselves, online. We like to bank online, set up auto-payments for bills, and shop for shoes and clothes online. You’ll often find a line at the self-checkout at your local grocery. It’s not good or bad, it’s just convenient.
Online Help Is Easy, Too
When I use software and have an issue, I’m more likely to use “Chat” instead of calling. It seems more efficient. That holds true for booking plane tickets, hotels, just about anything. We’re good at doing it ourselves.
For ShowingTime customers, this applies in two ways: 1) numerous on-demand training videos, training documents and helpful printouts are at your disposal in our “Help and Training” section when you’re logged in; and 2) our Support team is available via Live Chat (and by phone and email) if you have a question.
We’ve created these on-demand, online resources for the reasons mentioned above – we’re all tuned into our own schedules, want to do things when it’s best for us, and don’t want to wait.
- You can watch a training video when you need a refresher.
- You can print out a Seller’s Guide to take to your next listing appointment.
- Forgot what you can do from the mobile app? Visit Help and Training and become an expert.
We’d be happy to talk with you, of course, but given the trend toward doing things when it’s convenient for you – a.k.a. on-demand – we thought creating resources you can access anytime you want would be a good thing.
Do you spend too much of your day scheduling and confirming showing appointments? Learn how the ShowingTime Appointment Center helps free up your time to focus on other tasks to grow your business.