ShowingTime and Zillow FAQ
February 10th was a pivotal day for ShowingTime and our partners across North America. We announced that we have signed an agreement to become a part of Zillow Group.
Together with Zillow Group, we will continue to provide clients with attentive service and support, as we have done for more than 20 years. Our MLS account management team will remain your go-to for MLS/Association staff assistance, while our customer success team will continue to support our broker, team and agent clients. The staff you have worked with and the relationships you have developed are still right here, and we’re excited to build upon those relationships and take this opportunity, together, to further innovate on the real estate journey for the industry and our customers. More information can be found in our press release here.
We are committed to operating as an open platform for all agents, brokers and MLSs. And, our privacy policies are not changing.
Why did Zillow and ShowingTime want to merge?
After the events of 2020, ShowingTime wanted to find a partner with the resources to let us continue to improve product features and reliability, without raising prices. Zillow assured ShowingTime that our platform would remain open, accessible, and growing for the benefit of all in the industry. When all showings are confirmed quickly, everybody in real estate wins. ShowingTime will be run as an independent business unit, similar to dotloop and Bridge Interactive (other Zillow Group businesses). The goal is that the merger will provide the resources to ShowingTime to improve products and reliability.
Is anything changing?
ShowingTime will continue to operate on a business-as-usual basis to enrich and streamline tour scheduling for our clients and industry partners, just as we’ve done for the last 20 years. We will continue to be an open platform for all brokers and agents in North America.
What about data privacy?
Our clients and industry partners are integral to our business. You and your members should know that the data that you enter into ShowingTime is secure. MLS contracts remain in force, protecting your data and what uses can be made of it and Zillow has stated that they will maintain ShowingTime’s existing data privacy policies. ShowingTime’s policies are built on these principles:
- We don’t share or sell any of the personal information or content, regardless of the type.
- Your buyer and seller data entered in ShowingTime are yours and may not be misappropriated for any other use.
- The property-specific showing history will not be provided to anyone other than you and, if you request, your client and will not be used in any way other than to your benefit. Aggregate showing trend reports remain available to premium product subscribers.
- You will still be able to access your historical and future data.
Is pricing going to change?
We have no plans to change pricing.
Do I have to be a Zillow Premier Agent to use ShowingTime moving forward?
No. ShowingTime will continue to operate as an open platform for its existing and new partners.
Will my billing process change?
Nothing is changing with your billing at this time. You will continue to receive your invoices from ShowingTime as you have in the past.