Senior Business Analyst

ShowingTime is the market leader in cutting-edge showing management, feedback, recruiting and analytics solutions for the residential real estate industry. We have supported the evolving needs of real estate agents, brokers, offices, associations and MLSs within the U.S. and Canada for over 20 years.

ShowingTime provides an array of solutions for real estate professionals, including its online scheduling platform, a live appointment service option available 24/7/365, recruiting tools for brokerages and in-depth analytics.

We currently have an opening for a Sr Business Analyst in our Chicago, IL office. This person will be a member of an agile development team that delivers solutions to support business objectives. The successful candidate will participate in the software development life cycle including research, documentation, testing and release, and serve as a liaison between technical and non-technical departments in order to ensure that all targets and requirements are met.

Responsibilities

  • Develop requirements documentation based on research of industry standards and best practices to describe desired functionality
  • Lead respective areas of Product Ownership including updating help, monitoring enhancement requests, sales enablement and other activities as needed
  • Develop clear, user-centric user stories, process diagrams, and wireframes to clarify the desired solutions
  • Articulate and demonstrate requirements in a clear, concise manner to both technical and non-technical groups
  • Support software testing and the QA team to ensure business requirements are fully satisfied
  • Work closely with ShowingTime subject matter experts, development, content management and others to develop functional requirements for existing as well as potential products
  • Collaborate with product managers to understand product vision; advocate for and communicate this vision clearly to stakeholders
  • Support other projects as assigned

Requirements:

  • Bachelor’s degree in relevant topics (IT or Computer Science coursework preferred)
  • Previous experience in Business / Systems Analysis
  • Positive, can-do attitude that can work responsively in a dynamic environment
  • 5-7 years related experience with proven track record of success
  • Excellent written and verbal communication skills including the ability to interact professionally with people at all levels and technical writing skills
  • Solid analytical and problem-solving skills
  • Proven ability to establish and maintain effective, respectful and trusting relationships with clients and colleagues
  • Strong organizational and time management skills with demonstrated ability to re-prioritize across multiple projects
  • Excellent attention to detail

Nice to haves:

  • Business Analyst experience with Salesforce
  • Business Analyst experience with billing operations
  • Residential Real Estate sales background

The Perks

  • Stock Options
  • Annual goal-based incentive bonuses
  • 401(k) with company matching
  • Medical, dental, vision
  • Employee wellness program
  • Employee referral bonuses
  • On-site fitness room
  • Company happy hours and regular outings