Customer Account Deployment Specialist
ShowingTime is the market leader in cutting-edge showing management, feedback, recruiting and analytics solutions for the residential real estate industry. We have supported the evolving needs of real estate agents, brokers, offices, associations and MLSs within the U.S. for over 20 years and have recently opened our first location in Canada!
ShowingTime provides an array of solutions for real estate professionals, including its online scheduling platform, a live appointment service option available 24/7/365, recruiting tools for brokerages and in-depth analytics.
We’re looking for an Account Deployment Specialist to help us keep up with an expanding customer base. In this role you will be responsible for deploying new customers using our proprietary internal tools, resolving complex configuration cases, and ad-hoc customer deployment related projects.
We are looking for someone that is able to enthusiastically take on new challenges, works well with others and has excellent problem solving skills. Technical Support background or Familiarity, implementation and deployment experience is strongly preferred. This is a vital role, as the person will be responsible for setting new customers up with our services and ensuring they have a great first experience with us.
ShowingTime is the market leader in cutting-edge showing management, feedback, recruiting and analytics solutions for the residential real estate industry. We have supported the evolving needs of real estate agents, brokers, offices, associations and MLSs within the U.S. for over 20 years and have recently opened our first location in Canada! .
ShowingTime provides an array of solutions for real estate professionals, including its online scheduling platform, a live appointment service option available 24/7/365, recruiting tools for brokerages and in-depth analytics.
We’re looking for an Account Deployment Specialist to help us keep up with an expanding customer base. In this role you will be responsible for deploying new customers using our proprietary internal tools, resolving complex configuration cases, and ad-hoc customer deployment related projects.
We are looking for someone that is able to enthusiastically take on new challenges, works well with others and has excellent problem solving skills. Technical Support background or Familiarity, implementation and deployment experience is strongly preferred. This is a vital role, as the person will be responsible for setting new customers up with our services and ensuring they have a great first experience with us.
Responsibilities:
- Configure new customers and/or reconfigure existing customers using internal tools
- Work directly with the Customer Success team to troubleshoot and resolve priority cases
- Resolve billing cases – determining billing discrepancies along with, canceling, disabling and/or enabling customers
- Adjusting current customer configurations based on customer needs
- Advising the Customer Success Team on Complex Deployments
- Special ad-hoc assignments as assigned which will be geared around where your experience and expertise lie
To be successful in this role you will:
- Be able to think outside the box and grasp complex concepts and ideas
- Have excellent written and verbal communication
- Be able to transition quickly from one type of task to another
- Work well under pressure and/or time constraints
- Have strong attention to detail and critical thinking
- Have motivation to learn and master product knowledge
Account Deployment Specialists at our 550 W. Jackson location receive:
- Stock Options
- Base salary
- Annual goal-based incentive bonuses
- 401k with matching
- Medical, dental and other benefits
- Employee Wellness Program
- Employee referral bonuses
- Free access to our fitness room in the same building
ShowingTime is an equal opportunity employer and values diversity in the workplace. Those who have served in our Armed Forces are encouraged to apply! Your privacy and confidentiality are important to us (M/F/D/V)