When RE/MAX Results Realty in Flemington, New Jersey, lost its secretary, things became hectic for Mary Lee Klim.
Klim, a REALTOR® and managing owner of the company, took on even more duties and eventually became overwhelmed trying to set up appointments and provide feedback in a timely manner.
That’s when RE/MAX Results Realty turned to the ShowingTime Appointment Center to help manage its showing requests and feedback.
“ShowingTime has alleviated our having to take calls for showings, having to call our clients to confirm the showings, having to call the REALTORS back to confirm the showings and having to call REALTORS for feedback, and then call our clients to give them the feedback,” Klim said.
“Whew! That’s a lot of time and energy! Thanks to ShowingTime, we eliminated all of these tasks.”
The ShowingTime Appointment Center provides appointment specialists who are available to answer showing calls in nine seconds or less 24/7/365, schedule and confirm appointments and communicate the details to the listing agent, seller and showing agent. It’s available for single agents, offices – on either a full- or part-time basis – or for entire MLSs.
Subscribers also have access to the ShowingTime mobile app, which allows customers to request and confirm showings, manage showing feedback and more from their smart phone or tablet.
“Our clients are able to [confirm] showing appointments instantaneously on their cell phone, or get personalized calls from a ShowingTime [specialist],” Klim said. “They have the ability to easily confirm, deny or offer an alternative showing time. It also allows us to give instantaneous feedback once we receive it from the showing REALTOR.
“Best of all is that we have increased productivity. I honestly don’t know how we did it before we had ShowingTime.”
In addition, subscribers to the ShowingTime Appointment Center also have feedback requests sent automatically for them – with a 70 percent hit rate in some markets – and are provided access to several reports.
“ShowingTime is easy to use and the feedback questions can be easily customized,” Klim said. “It’s easy to input showing instructions, and ShowingTime is always available should there be any problems. Plus best of all is that it is affordable!”
Do you spend too much of your day scheduling and confirming showing appointments? Learn how the ShowingTime Appointment Center helps free up your time to focus on other tasks to grow your business.