But he also appreciates the interactions he’s had with the support team since he first became a ShowingTime Appointment Center customer in November 2015.
Having appointment specialists handle showing requests and having feedback requests sent automatically sent are key tools that help Farmer and his colleagues at EXIT First Realty in Virginia handle numerous listings at once. But the support team also bailed Farmer out of a pickle a few months ago when he was on his way to a showing and his client couldn’t find the first house with her GPS.
“I knew there was an email button that sent the map of the tour and I had forgotten to use it and send it,” recalled Farmer, referring to a buyer’s tour he made using ShowingCart®. “I called the ShowingTime number as I was in my car and the representative looked up the tour, found my client’s email in the system and sent it.
“All the client had to do was open the email and hit a button that gave turn-by-turn directions through the Siri app. Wow! Nobody gives that level of service! The technology is even better than I described it and the people are equally fantastic. … The best service provider I’ve ever dealt with, hands down.”
The ShowingTime support team is available over the phone at 800-379-0057 Monday-Friday from 8 a.m.-8 p.m. CT and Saturday-Sunday from 8 a.m.-5 p.m., and also via LiveChat.
The ShowingTime Appointment Center has appointment specialists available 24/7/365 to schedule and confirm appointments in 15 minutes or less, as well as communicate the details to the listing agent, seller and showing agent.
In addition to never missing a call, the ShowingTime Appointment Center automatically requests feedback for agents – with a 70 percent hit rate in some markets – and provides access to reports such as the Listing Activity Report, Activity on Comparables, Showings I Have Requested and more.
All calls, emails and messages are also personally branded with office logos and agent photos. So while some agents might worry about losing a personal connection by using an appointment service, Farmer said he believes the process makes his business more streamlined and professional.
“It’s easier for agents to handle more work in less time with better services,” Farmer said.
Do you spend too much of your day scheduling and confirming showing appointments? Learn how the ShowingTime Appointment Center helps free up your time to focus on other tasks to grow your business.